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How to factory reset Windows 10 or Windows 11

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How to factory reset or , Factory resetting Windows 10 or Windows can be a great way to fix a sluggish or unresponsive computer. It clears our a lot of changes you might have made, applications that might be causing trouble, and old drivers that might not have been uninstalled properly. A fresh start can make your PC feel even better than general Windows speed up tricks.

Here’s how to factory reset Windows 10 and Windows 11 to get your PC feeling right again.

First, back up your computer

Before you reset your system, you’ll want to back up important information that you don’t want to lose. This includes documents, photos, music, and movies, but there are other items to back up as well. Make sure that you know all of your saved passwords, export all of your browser bookmarks, and have installation files for all the software you’ll want to reinstall — or know where to get them.

Also, make sure you back up app-specific data, like custom filters saved in a photo utility, save files from your favorite games, and back up emails if using an offline client.

How to factory reset Windows 10 or Windows 11

How to factory reset Windows 10

Windows 10’s reset feature is found in the settings panel. It can rebuild a fresh copy of Windows 10 if you so choose, replacing all drivers and resetting all settings.

Note that this might be technically different from a “factory reset” option provided by manufacturers. Check your documentation or give technical support a call if you want to return your PC to how it was when you first pulled it out of the box. The manufacturer might have special partitions set up on the hard drive or might be able to provide a factory restore image on bootable media.

Step 1: Click the* Notifications* icon on the taskbar (or press the Windows button + A) and then select the All settings tile in the Action Center. You can also select the start button followed by the Gear icon on the Start Menu.

windows 10 all settings

Step 2: Select Update & .

Step 3: Select Recovery listed on the left.

windows 10 recovery page

Step 4: On the right, you’ll see two options. The first, Reset this PC, is the method we’re going to use for this guide. When you are ready, click the Get Started button listed under Reset This PC.

The second, Advanced startup, is worth considering if you have a little more technical skill. It’s for modifying your computer on a deeper level or installing a completely different operating system. This comes in handy if your manufacturer provides a factory restore image or external drive containing the image to return your machine to its factory state — proprietary software included.

Unless you’re completely sure you understand what each of the options in this setting does, it’s probably best to leave it alone.

Step 5: A new window will appear with two options, Keep my files and Remove everything.

Here you need to decide whether you want to keep all of your files and folders intact, or truly start from scratch and then use your backup to restore those files and folders. Whichever you choose, you will need to reinstall all apps and programs acquired outside the Microsoft Store. Your settings, such as the Start Menu arrangement, will go back to their defaults.

Select one of the two options.

In both cases, it rebuilds Windows 10 using the current installation. It’s Microsoft’s “imageless recovery” system so installation media doesn’t need to lurk on a hidden partition, taking up space. However, the Local reinstall option may not be able to repair Windows 10 if it’s too broken, too corrupted. That’s where the Cloud download option comes in: Windows pulls everything from Microsoft’s servers to rebuild the local copy.

Both options return all settings to their factory defaults and remove all software not installed from the Microsoft Store. However, the Keep my files option keeps your profile intact along with the associated files and folders. What it doesn’t do is update Windows 10 to the latest version if you never bothered to install patches and feature updates. The Cloud download option installs the latest version stored in Microsoft’s cloud.

windows 10 remove everythingDigitalTrends

Step 6: Select a source: Cloud download or Local reinstall.

Step 7: On the following screen, select the Choose settings link if you would like to alter the current reset settings. Otherwise, skip to Step 9.

The image is based on the Remove everything option and using the cloud as our source. Since our example PC has multiple drives, we have an additional “Delete files from all drives” setting. Note that you can toggle off reinstallation, but if you’re having serious issues related to Windows 10 components, a fresh copy might be ideal.

Likewise, if we took the Keep my files route and selected the Local reinstall option, we would see two toggles: Restore preinstalled apps and settings that came with the PC, and rebuild Windows 10 using the local installation.

reset this pc change settingsDigitalTrends

Step 8: Select the appropriate toggle next to the setting you want to alter and then select Confirm.

Step 9: Select Next to proceed.

Step 10: The Reset tool will present a summary. If you chose the Keep my files option, you’ll see a link you can click to see all the apps that will be removed during the reset, like , , and even Microsoft 365. This list will be saved to your desktop when you finish the recovery process. You won’t see this link when you select the Remove everything option.

Make sure you are good with everything, and then select the *Reset *button.

Your PC will reboot automatically and enter the Windows Recovery Environment. The reset process might take an hour or more, so if you’re using a laptop, it’s a good idea to plug in the power cord. It may reboot itself several times. Wait for Windows to restart and begin the setup process, then enter your personal information and login information if prompted.

Once you’ve confirmed everything’s working, make sure Windows 10 is up to date and install the latest drivers from hardware manufacturers.

The factory reset process for Windows 11 is much the same as it is for Windows 10.

Step 1: Press the Windows + I keys together to open up important pinned apps. Here, look for the Settings menu with the gears icon, and select it.

Step 2: Select Update & Security. Look at the left-side menu and choose Recovery.

Step 3: Select the Reset PC option on the right.

windows 11 resetDigitalTrends

Step 4: At this point, things should look like they do in Windows 10. You will need to choose to “Keep My Files” or “Remove Everything.” Then you will be able to choose between a “Cloud Download” and a “Local Reinstall”.

Step 5: Here things get a little different. Instead of another Settings menu, Windows 11 streamlines the process for clarification and shows you the current settings you have chosen in a summary window. If everything looks all right, select Next. Do one final check, then select* Reset*.

Another way to factory reset Windows

Another method is to use the manufacturer’s recovery tool, usually located on a separate partition on your hard drive. You’ll find a wide variety of with name brands numerous enough to match the various brands of electronic devices in which you’ll install them. We have tried to make it less overwhelming by narrowing the list down to our preferred software. Each brand has a different name for what you are looking for, so here is a list of what to search for according to each brand:

 Acer: Acer eRecovery or Acer Recovery Management
 : Asus Recovery Partition or AI Recovery
 Dell: Dell Factory Image Restore, DataSafe, Dell Backup & Recovery, and various other names
 HP: HP System Recovery or Recovery Manager
 Lenovo: Rescue and Recovery or ThinkVantage Recovery (on ThinkPads)

You can also access these recovery options outside of Windows, which means you still have hope if your OS won’t load. Every manufacturer is different, but you can find the method for accessing recovery just after powering on your machine. Read the text as your machine boots and look for the recovery mode key. Many devices use the F11 key as a shortcut to recovery mode.

The most common Windows 11 problems and how to fix them

With Windows 10 officially losing support next year, Windows 11 is poised to take over as the dominant operating system. Many users have already switched over to the latest Microsoft OS – and while it’s not perfect, most are finding it to be a nice step forward from Windows 10. Of course, there are a few quirks people will have to get used to, but most of the bugs and technical issues have already been ironed out.

That’s not to say Windows 11 is perfect. In fact, there are still a handful of common Windows 11 problems that people are encountering, including ones that cause no sound to play, network connections to be laggy, and games to run at less-than-optimal speeds. Thankfully, many of these issues are easy to resolve without extensive or the need to contact customer support.

If you’re experiencing any growing pains, here’s a look at the most common Windows 11 problems and how to fix them. Once you’ve solved your issue, be sure to look at our favorite Windows 11 tips and tricks to make the most out of the operating system.

No sound in Windows 11

sound settings in windows 11

Windows 11 does have sound. It should have sound. But if your version of Windows 11 stubbornly refuses to make any sound, you might need to fix it. There are a few reasons that you might have no sound on Windows 11, so try a few of these potential fixes:

• Check your volume levels: Right-click the speaker icon in the bottom right (next to the date and time) and select Open Volume Mixer. Make sure that the volume is raised high enough that you would hear it.
• Check the sound settings: Right-click the speaker icon in the bottom right and select Open sound settings. Check that next to Choose where to play sound, your speakers or headphones are selected.
• Check the connections: If you’re using external speakers, make sure they’re properly connected. Double-check any cable connection, and if you’re using wireless speakers or headphones, disconnect and reconnect them again.
• Run the Windows 11 audio troubleshooter: Right-click on the speaker icon in the bottom right and select Troubleshoot sound problems. Then follow the on-screen instructions.

Windows 11 network issues

running the windows networking troubleshooterImage used with permission by copyright holder

Can’t connect to the internet? Connection slower than expected? Windows 11 network problems can crop up from time to time. Try these possible fixes:

• Reset your router: It may not be Windows’ fault. Try resetting your modem and/or router to see if that fixes the issue.
• Reset your PC: Just rebooting can sometimes fix network issues. Give it a try.
• Reset Windows 11 network settings: Press the Windows key + I to open the Settings menu. Select Network and internet > Advanced network settings. Scroll down and select Network reset. Select Reset now > Yes to confirm.
• Change the connection method: If you can, switch from Ethernet to Wi-Fi, or vice versa, to see if that helps.
• Run the Windows 11 networking troubleshooter: Search for Network Troubleshooter in the Windows search box. Select Find and fix network problems. Select Next > Troubleshoot my connection to the internet.

Your Windows 11 screen is flickering, blurry, or black

Is your screen not behaving properly in Windows 11? If it doesn’t look right, here are some fixes you can try:

• Turn it off and on again: Reset your PC and turn your monitor off and on again.
• Check the connections: Confirm the cables are connected correctly to your PC and monitor. If in doubt, unplug and replug them.
• Update your drivers: If you have a dedicated graphics card or chip, try updating your GPU drivers. Download the latest ones from AMDIntel, or Nvidia from their respective websites. Need more help? Here’s our guide on how to update Windows 11 graphics drivers.
• Update Windows: Try updating to the latest version of Windows 11. Certain patches and fixes might address this issue for you. Here’s how to download the latest big update.

Games running slow on Windows 11

Gaming performance on Windows 11 has been a mixed bag since its debut, and some people have faced serious performance issues.

• Check that your system isn’t overheating: Check your CPU temperature (and your GPU while you’re at it) to make sure they aren’t overheating. If they are, that might be why gaming performance is down.
• Update your graphics drivers: Download the latest graphics drivers from AMDIntel, or Nvidia from their respective websites.
• Install the latest Windows updates: Try updating to the latest version of Windows 11; some of the recent releases have gaming related patches. Here’s how to download the latest big update.
• Try disabling VBS: Windows 11’s Virtualization Based Security can reportedly cause some issues with gaming performance in Windows 11. Try disabling that to see if it helps.

If your game performance is still poor, you might need to adjust your in-game settings for better performance. Check out our guide to in-game settings so you can maximize your frames per second.

Windows 11 search can’t find your files

re indexing files in windows 11Image used with permission by copyright holder

Windows 11’s search tool is smart, but sometimes it acts really dumb. It might just need to index your files again, though. Try this:

 Use Windows search to look for Index and select Indexing options. Select Advanced > Rebuild.

Now that you’re a wiz at Windows 11 troubleshooting, why not brush up on printer setups? Here’s how to set your printer up properly in Windows 11.

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